What do I do if I get "Fatal Error 6," "Fatal Error 11," or "Fatal Error 12" when I click Play in the ESO Launcher?

If you receive a Fatal Error from the ESO Launcher, you should run a repair on your game files.

A video which details how to repair your ESO game files can be found here.

In addition, you can repair the files for The Elder Scrolls Online on your computer by following the steps below.

Repair the ESO Launcher

  1. Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
  2. Wait for the launcher to open completely.
  3. If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
  4. Open the Game Options dropdown menu and click on the option for Repair.
  5. Allow the launcher to examine all the files for the game. This may take some time.
  6. If any files are found to have problems, the launcher will re-download those files.

Delete the ESO Launcher Folder

  • PC: Go to the Launcher folder and delete it.
    • You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.
  • Mac: Open Finder, go to Applications, and then look for and delete the Zenimax Online folder.
    • The Launcher folder will be under the main ZOS folder.

 

Download new ESO Launcher

Once you have deleted the folder, download the ESO Launcher from your account management page here to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

If you play on Steam, download a new copy of the game through Steam.