Sometimes players will experience a long wait time after logging into their account before the character selection appears. This may occur as a result of several possibilities:

• A player's first time logging into the game on their machine
• The first time a player logs in after installing a new patch to the game
• Or a player makes changes to the video performance settings.

Because the application is applying changes to your machine in order to run the game this may take upwards of 10 minutes. If the loading screen is displayed with the spinning ESO logo in the bottom-right corner, the best solution is to not close the program, but wait for the character selection screen to appear. This long load time should take place only after logging in for the first time, after applying a patch, or after changing video performance settings.

Other Troubleshooting:

• Turn off your gaming system 
• Power cycle your network.
• If the above fails, uninstall/reinstall the game