You may receive the "Your login information was incorrect" error if you're using incorrect login credentials or have yet to redeem a Game Registration code on your ESO account.

Should you receive this error when attempting to log into your account at https://account.elderscrollsonline.com, you should verify you are using your UserID (not e-mail address) and correct password.  

• Instructions on retrieving your UserID
• Password reset

If you purchase a physical copy of the game from a retailer, you will find the game code on a slip of paper in the game case. If you buy the game through Steam, you will need to go into your Steam Library and log in to ESO through your Steam

Once you have your code, log in to your ESO account on the website and click on the Redeem Code box. Enter the game code and the account is all set!

Please keep in mind that the Customer Support team is unable to assist with invalid game codes purchased from third-party retailers (including Steam). You will need to reach out to the retailer you purchased the code from for additional assistance.

We also recommend that you verify whether the servers are live or undergoing maintenance, as you may also receive this error during maintenance work. Please see our Service Alerts page here.