If The Elder Scrolls Online on your PlayStation 4 is getting stuck at 79% when loading, you should try the following troubleshooting steps:

• Check your settings to ensure the game is not being blocked by your firewall or router.
• Check that your PlayStation 4 has enough hard disk drive (HDD) space for download and installation.
• Check that your PlayStation 4 has the most recent software installed.
• Check that the PlayStation Network is not undergoing any maintenance that might affect your ability to download content here.

Power Cycle the Console

1. Press and hold the [PS] button on your controller.
2. Turn off the PS4 with Turn Off PS4 and not "Enter Rest Mode".
3. Make sure the light goes out on the console and then unplug its power cable and wait for 10 seconds.
4. Plug the power cable back in and turn the console back on by pressing the [PS] button on your controller.

Forward Ports

Forward the following outbound ports on your router to ensure a connection to the PlayStation Network can get through:

• UDP Ports 3478 through 3479  
• UDP Port 5060
• UDP Port 5062
• UDP Port 6250
• UDP Ports 12000 through 32000
• UDP Ports 50000 through  60000   
• TCP Port 80
• TCP Port 433
• TCP Ports 10040 through 10060  
• TCP / UDP Ports 24100 through 24131
• TCP / UDP Ports 24300 through 24331  
• TCP / UDP Ports 24500 through 24507

If you continue to experience issues downloading the game, please contact Sony for further assistance here.