What do I do if I keep getting disconnected on PlayStation with the error message "Unable to Connect to Server. Please Check Your Internet Connection"?

If you receive an error stating "Unable to Connect to Server," you should check your internet connection for any network or service outages and follow the process below:

  1. See if there are any known problems with the PlayStation Network online service: https://status.playstation.com/en-us/.
  2. Check all the physical devices on the network to ensure they are plugged in and powered on.
  3. Perform a connection test on each device connected to the network.
  4. You should also check a site like https://downdetector.com/ to see if there are any issues with your network provider. 

You can refer to this link for more information on how to connect to the PSN network.

We also recommend that you use an ethernet cable instead of a wireless connection.

If you are unable to identify the issue, you should verify your network and perform a connection test on the console first. This is explained here: http://manuals.playstation.net/document/en/ps4/settings/nw_test.html.

We also recommend you ensure that the ports needed for the game and PSN are open. The ports for our game and PSN are as follows:

  • TCP Ports 10040 through 10060
  • UDP Ports 50000 through  60000
  • UDP Ports 12000 through 32000
  • UDP Port 6250
  • UDP Port 5060
  • UDP Port 5062 
  • UDP Port 3478 through 3479  
  • TCP Port 80
  • TCP Port 433

In addition to the above ports, you should ensure the following ports are forwarded regardless of platform:

  • TCP / UDP Ports 24100 through 24131
  • TCP / UDP Ports 24500 through 24507
  • TCP / UDP Ports 24300 through 24331

For instructions on how to forward ports, please contact either your ISP (Internet Service Provider) or manufacturer of your modem/router.

If the above steps do not resolve the issue, we recommend you contact PlayStation's Customer Support: https://support.playstation.com/.