What do I do if The Elder Scrolls Online is crashing on PlayStation?

If you are experiencing issues with The Elder Scrolls Online crashing on your PlayStation, you can try the following troubleshooting solutions:
 
Power Cycle the Console
To power cycle your PlayStation:
  1. Press and hold the [PS] button on your controller.
  2. Turn off the PlayStation with "Turn Off PlayStation" and not "Enter Rest Mode".
  3. Make sure the light goes out on the console and then unplug its power cable and wait for 10 seconds.
  4. Plug the power cable back in and turn the console back on by pressing the [PS] button on your controller.
 
Clear Save Data
Deleting your Elder Scrolls Online saved data file can resolve some errors on console. Please be aware that deleting the save data will only reset your Options settings, and that no character data or game progress will be affected.
To delete save data on the PlayStation:
  1. From the PlayStation Dynamic Menu, navigate to Settings.
  2. Go to Application Saved Data.
  3. Click on [Saved Data] in System Storage
  4. Select [Delete]
  5. Select The Elder Scrolls Online.
  6. Place ticks next to ESO Save Data.
  7. Select [Delete] and then select [OK] to confirm your decision.
You can read further details on Deleting Save Data on PlayStation's website here.
 
Uninstall and Reinstall the Game
To uninstall a game on PlayStation, follow the steps found here. Once complete, you can reinstall the game from your library or the game disc.
 
If you continue to experience issues, you should contact PlayStation Support for further troubleshooting here.