What do I do if I can login and select my character, but then get stuck on an infinite loading screen?

This issue is frequently caused by an add-on. To resolve this issue, uninstall your addons and try to log in again. To fully remove your add-ons, do the the following in this specific order:

  1. Exit the game
  2. Navigate to C:\Users\<username>\Documents\Elder Scrolls Online\live in windows explorer
  3. Rename Addons to Addons.old
  4. Rename SavedVariables to SavedVariables.old
  5. Check in-game to see if the if the issues persist.
    add on folder elder scrolls online

If the issue does not persist, then one of your add-ons is creating the issue. Try re-enabling your preferred add-ons one-by-one in oder to determine which is causing the problem.

If issues persist:

  1. Open the game and go to the settings menu [Esc].
  2. Go to each subsection, Social, Gameplay, etc. and reset all settings to defaults.
  3. Go to the Video category and uncheck Multi threads rendering (Beta).
  4. Once this is done, try starting the game again.

If after resetting to default and clearing your add-ons and the issue continues, turn off your PC completely, reboot your router and try again.