If you receive an error stating "Unable to connect to game server. Please make sure you have a valid internet connection" it is either due to our servers experiencing an interruption or your computer and network blocking the connection.

First check our Service Alerts page here and our Bethesda Support Twitter here to see if The Elder Scrolls Online is undergoing maintenance or other service interruption.

If The Elder Scrolls Online's servers are active, please go here for further troubleshooting for your computer and network connection.