If you are not able to enter the @symbol, please visit this article for instructions: What can I do if I am not able to enter the @ symbol when creating my Bethesda.net account?

If you are having trouble accessing or logging into the Creations menu in game:

• Check the Bethesda Support Twitter account to see if there are any planned maintenances or outages.
• Try using [SHIFT] instead of [CAPS LOCK] when entering capitalized letters.
• Verify username and password details by signing in to your Bethesda.net account here.
• • If you have forgotten your username, select Forgot Username from the sign in page.
  • If you have forgotten your password, select Forgot Password from the sign in page.
• Make sure you are connected to a stable network.
  • If you are connected to the internet via wireless, try switching to a wired connection and see if there is any improvement.
  • Reboot your home network by power cycling your modem and / or router.

Note: If your game is freezing on console (Xbox or PlayStation) when attempting to access the Creations menu, you can find specific troubleshooting for your platform here below:

• Xbox
• PlayStation